Our Commitment to Your Privacy
We understand the importance of safeguarding your personal data. This Privacy Policy outlines the types of information we collect when you interact with our online services (collectively, the “Service”), the reasons behind this collection, and how we ensure responsible use of your data.
This Privacy Policy forms a binding agreement between you and Bet88, as outlined in our Terms and Conditions of Use. (“Bet88”, “We,” “Us,” or “Our” may be used interchangeably).
We reserve the right to modify this Privacy Policy as needed. Any changes will be clearly communicated on our online site. Please review this policy frequently to stay informed.
INFORMATION COLLECTED
Personal Information: We consider any data that could potentially identify you as “Personal Information”. This includes:
- Identifiers: Name, date of birth, addresses (home or other), email, phone number.
- Financial Data: Bank/payment details.
You may provide this information when you create an account, interact with our services, or complete transactions.
How We Store Your Data: Personal Information is securely held on servers primarily based in the Philippines, with potential storage in other locations as needed.
Activity Tracking: To improve your experience, we track usage patterns on our site. This includes:
- IP Address: The unique address of your device.
- Access Details: When and how you use our site.
- Technical Data: Browser type, crash reports (if applicable).
Important Note: We only collect Personal Information with your knowledge and consent.
HOW WE COLLECT AND PROCESS YOUR DATA
When you use our Service, we may automatically gather information like your IP address, device details, and how you interact with our site. This helps us provide a better user experience.
You directly supply Personal Information when creating an account, making transactions, or communicating with us.
We may receive Personal Information about you from:
- Vendors and service providers who refer you to our site.
- Lawfully acquired customer lists from external vendors.
We sometimes work with third-party companies for technical support, transaction processing, and account management. They may have access to your information, but we use it strictly according to this Privacy Policy.
We prioritize your privacy and have measures to ensure that our partnerships with third-party providers uphold this commitment.
HOW WE USE YOUR INFORMATION
We collect your Personal Information for several important purposes:
- Delivering Our Service: Your information allows us to provide the core features of our platform.
- Customer Support: We use your data to resolve issues, answer questions, and improve overall support.
- Security & Verification: Protecting your account and confirming your identity are essential, and your information helps us do this.
- Transactions: If you make online transactions, we’ll process them using your Personal Information.
- Staying Compliant: We may use your data to meet business and legal requirements.
- Improving Our Service: Understanding how you use our platform enables us to make it better.
Promotions & Marketing (With Your Consent): We may use your Personal Information (like your email or phone number) to send you offers and updates about:
- Bet88 products and services
- Gaming products from our partners (online casino, live casino, bingo, poker, sportsbook, etc.)
- Carefully selected third-party offers
These are always optional. If you do participate, your contact and demographic information might be requested. Should you win, you agree to let us use your name and likeness for promotional purposes without additional payment (unless prohibited by law).
You can always opt-out of receiving promotional information.
DISCLOSING YOUR INFORMATION IN SPECIAL CIRCUMSTANCES
We may disclose your Personal Information in the following cases:
Legal Obligation: If required by law, court order, or a similar legal process, we will comply with the mandated disclosure.
Protecting Our Rights: We may share your data to defend our rights, property, or the safety of our Service.
User Safety: We may disclose relevant information if we believe the personal safety of our users or the public is threatened.
Regulatory Compliance (PAGCOR): To ensure we meet regulatory standards, we may share your Personal Information with PAGCOR (Philippine Amusement and Gaming Corporation) upon request from POGO (Philippine Offshore Gaming Operators).
Fraud Prevention: If we detect or suspect fraud (including cheating, payment fraud, use of stolen accounts, money laundering, or any prohibited transaction), we reserve the right to share your information and identity with:
- Other online gaming platforms
- Financial institutions
- Relevant authorities
YOUR CONTROL OVER YOUR DATA
Opting Out of Promotions: You can easily unsubscribe from promotional communications:
- Use Opt-Out Options: You can find these options on our website, within the Service, or in your SMS messages.
- Contact Customer Support: Our 24/7 Chat Support is ready to help you opt-out.
Managing Your Personal Information
Contact our 24/7 Chat Support and request a video call if you want to:
- Verify Your Data: Ensure we have the correct Personal Information on file.
- Update Your Information: Make changes to your Personal Information if needed.
- Delete Your Data: Request deletion of your Personal Information.
- Voice a Complaint: Let us know if you have any concerns about how we handle your data.
We may require you to provide proof of identity before changing your information.
CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS
Playing real money games on our Service requires sending and receiving funds.
To handle these transactions, we may partner with third-party electronic service providers (ESPs), such as e-wallets and online banking platforms.
By accepting this Privacy Policy, you agree to share necessary personal information with ESPs to process your transactions. This may include transferring data outside of your country.
We carefully select ESP partners and ensure they have appropriate measures to protect your privacy.
CONSENT TO SECURITY REVIEW
We may conduct security reviews at any time to ensure the safety of our platform and protect our users. These reviews may be used to:
- Verify your identity and age.
- Check the accuracy of information you’ve provided.
- Investigate potential violations of our Terms and Conditions or any laws.
By accepting our Terms and Conditions, you agree to:
- Allow us and our partners to use your Personal Information for security reviews.
- Share your Personal Information with trusted third parties to help verify your data.
Types of information checks:
- We may request bank or payment reports.
- We may compare your information against reliable external databases.
Please provide any additional information or documents needed to complete a security review.
CONSENT TO USE OF ANTI-CHEATING SOFTWARE
Our software includes anti-cheating features to ensure a fair gaming environment for all players. Using automated “bot” programs is strictly prohibited by our Terms and Conditions.
By installing our software and using our services, you agree to the following anti-cheating measures:
- Our software may scan your active programs and processes while using our games.
- It may check files within our game folders to ensure you’re using the official, unmodified software.
How it works:
- If our software finds a suspicious program, it may analyze associated files to see if they match known cheating software.
- We will not randomly scan your computer or send data to third parties unless necessary for anti-cheating purposes.
- Our software won’t change any files or interfere with your other programs.
You can uninstall our software at any time to stop these anti-cheating processes.
SECURITY
We take your data security seriously. Your Personal Information is stored in a password-protected database within our secure network, protected by state-of-the-art firewalls.
Our websites and services use the latest SSL/TLS protocols to encrypt your data in transit.
We rigorously vet our partners, including subsidiaries, agents, affiliates, and suppliers, to ensure they maintain the same high security standards.
PROTECTION OF CHILDREN
Our Services are strictly for individuals 21 years of age or older. By using our Services, you confirm that you meet this age requirement.
We have a strict policy against minors accessing our Services. We will actively work to identify any attempts by minors to use our platforms.
If we discover that a minor has submitted personal information, we will not accept it and immediately delete it from our records.
LEGAL DISCLAIMER
We strive to provide reliable and secure Services. However, we cannot guarantee perfection. Our Services are offered “AS-IS” and “AS-AVAILABLE”, meaning there may be occasional errors or disruptions beyond our control.
External Events: We are not responsible for issues caused by factors outside our control (e.g., natural disasters, actions of third parties, etc.).
Limitations of Liability: While we take data privacy seriously, we cannot be held liable for indirect, incidental, consequential, or punitive damages related to the use or release of Personal Information.
MERGERS AND OTHER EVENTS REQUIRING TRANSFER
In the event of significant business changes (such as a merger, acquisition, bankruptcy, or major asset sale), we may need to share your Personal Information with the companies involved.
This sharing is necessary to ensure the continuation of our services or to meet legal obligations during these transitions.
CONSENT TO PRIVACY POLICY
By clicking ‘I agree’ during registration or continuing to use our Services, you agree to this Privacy Policy.
This is our complete Privacy Policy and replaces any older versions.
Please also review our Terms and Conditions and any other applicable terms on our websites.
We may update this Privacy Policy occasionally. We’ll notify you of changes by posting the updated version on our websites.
We recommend checking this Privacy Policy regularly for updates.
